We come across a few users reporting that the NUC MTR systems appear to be frozen or unresponsive after the nightly reboot or after displays go into sleep mode. Our NUCs don't have bitlocker enabled so it wasn't a big issue to change that. The graphics driver issue remains, I think changing to v27.20.100.8935 did fix it though, just waiting to see what happens.īut the static sound was fixed by disabling the setting in BIOS for Intel Platform Trusted Technology. I did this with my HUB500 and worked as a temporary solution to keep my room running until we find a fix to this Reply from Logitech below. Once logged in, it will keep working until you need to restart your system. Hopefully it logs in normally without a black screen. I don't know if the shortcut from the first step works with your intel NUC too.ġ- You need to connect a keyboard to your mini-pc or MTR controller, as we will need to press the Windows key five times in quick succession.Ģ- Doing this quick tap, the system will exit the Skype user to the user selection screen.ģ- Log in to the Administrator profile and press CRTL+SHIFT+ESC to open your task managerĤ- Find the Skype user in the "Users" tab and press to log out.ĥ- Press the Windows key, click on the white doll and then on "Logout" to log out of your administrator account. I did MTRemediate and it didn't work either, but I found a workaround to this problem that works until you need to restart your system. I have the same problem with a Lenovo ThinkSmart HUB 500 + Rally System setup, with the same Teams version too. I an access the local admin account and restart, but when trying to login to the Teams app it gets stuck at a blank black screen. When a device gets stuck in this state, it shows as offline in TAC. Is this a common occurrence, or is something wrong with these devices? If so that is a huge area of concern as the process to resolve can take ~45 minutes to an hour, and if an executive has scheduled meetings early in the morning it can be very disruptive. I use the MTRemediate-4.x.x.x.ps1 script and sometimes it works first try, others I have to run it multiple times, or add the -uninstall parameter. 4.10.10.0 to 4.11.12.0, however today we had 3 devices get stuck that had already updated to the latest version. I initially thought this was an issue updating from Teams Rooms v. I've notice that randomly some devices will get stuck at a blank black screen after nightly reboot. We have about 60 devices currently, all Rallybar w/ Tap and Intel Nuc. We recently deployed Teams Rooms devices across our org.
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